The customer support that you'll get from your shared hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an existing account. Timely and correct information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting supplier and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it cannot access them immediately, it's almost certain that you will wait for a few days in order to have an answer to any query, which means that your sites may stay offline for ages. In contrast, a company which provides various ways of communication and has a technical support staff that is available all the time can assist you right away and help you minimize or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for our Linux shared hosting
. Even if you aren't our customer yet and you have questions, we can help you without delay and provide the necessary information, in order to give you the choice to make an informed decision when you get a new web hosting account. We're available at any time, including holidays and weekends, and we supply various means of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we have several telephone numbers all over the world, therefore you will be able to call the one which is closer to you. The max response time for the emails and your tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting
that we provide feature 24/7 customer and tech support, therefore whatever the problem you have, you're able to get in touch with us and we will give you a hand at once. The guaranteed response time for each e-mail or trouble ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 min. We also provide telephone support with multiple local numbers worldwide as well as a live chat, so that you're able to get in touch with us and find additional information about our solutions even if you do not have an account yet. We are able to assist you with any question or a problem you have - payment methods, package features, email configuration, hosting account settings, etcetera. If you use our services, you won't ever encounter a scenario where you have to wait for a few days to get a problem solved like you may need to do with lots of other companies.
24/7 Customer Support in VPS
If you obtain a virtual private server
from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you are a current customer and you require help with a technical issue which requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail and we'll handle the trouble and send you a response within the hour. The reply time is warranted 24/7, which includes holidays and weekends, still for most problems it takes a maximum of 30 mins to get assistance. Our support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to get quick support in general, let alone if you operate an entire server, so each dedicated server
that we provide includes 24/7 support with one-hour answer time warranty regardless of the matter. This service is absolutely free for any type of difficulties with your server or the software that was installed from our admins during the setup, so you're able to contact us as many times as you need, even during holidays. You can either open a ticket from your billing area or you can send an e-mail, and the actual response time for both rarely surpasses thirty minutes since we have admins available 24x7. If you want general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you could take advantage of our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to include to your server plan through your billing Control Panel.