Integrated Ticketing System
Read more about integrated ticketing systems, the way they stand out from other support options and what their advantage is.
There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a ticketing system. This is the easiest form of communication for a number of reasons. If no help desk staff representative is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. In addition, you can copy and paste large pieces of information without the need to worry about typographical mistakes, and in case a specific problem needs more time to be fixed or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you need to supply information or to follow instructions, you’ll need to use at least two separate systems and this number could rise if you desire to manage a handful of domains. Plus, lots of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a response.
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Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with a lot of other hosting companies, the trouble ticket system that we are using with our
Linux shared hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to memorize different logon names and passwords, as you will be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got a query or come across a predicament, you can touch base with our help desk team members immediately. Our ticketing system includes a clever search functionality. This means that even in case you’ve opened tons of tickets over the years, you’ll be able to track down the one that you want in an instant. Furthermore, you can see knowledge base suggestions for fixing commonly met problems.
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Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our
Linux semi-dedicated hosting, was built with the belief that you should be able to manage everything connected with your semi-dedicated server account from a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or encounter a challenge, you can contact our customer service team representatives instantly without needing to go through another admin dashboard. You can browse your web files or check a variety of settings in your account whilst sending a new ticket or reading the reply to an old one. In case you have an enormous number of tickets and you would like to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in less than an hour irrespective of the essence of your question or issue.
