Live Chat Support
Find out about the Live Chat service and what it includes.
A live chat is one of the channels of communication offered by some hosting providers as a part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a telephone call with a representative. What's more, when the issue that you experience needs some time to be investigated and dealt with, you can do something else in the meantime instead of just waiting, like you'd have to do when you call. Also, you can use a live chat support service completely free as long as you have web access even when your web hosting provider is based in a different country and they don't have a local telephone number you can call.
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Live Chat Support in Shared Hosting
We provide a live chat assistance service for all
Linux shared hosting that we offer and we are able to support you with almost everything live. In case you do not have an account with our company yet, we'll give you more info about the packages so as to help you to select the most suitable plan. If you are an existing customer, we can help you with any billing or general matter and with lots of common tech issues, such as an e-mail address installation in a desktop email client. If you are unable to call us for whatever reason or you are in some country where we do not have a local phone number, the live chat is the best choice to get in touch with us. Needless to say, some issues require extra time to investigate and test, which means that you'll have to open a support ticket to our technicians, still, we are able to save your time and help you with many troubles on the chat.
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Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with our
Linux semi-dedicated hosting, you'll be able to get the answers for any questions you may have or get various problems dealt with without delay. Our service is online every single day, so you can talk to a representative even on holidays and weekends. In case you're unsure which package would be better for your websites or if our revolutionary cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. If you're a current customer, you will be able to receive more info about billing issues, account settings along with a variety of common tech troubles you may encounter, let's say if you cannot set up an email account in a client on your computer system. The live chat can save you plenty of time no matter where you are or when you get in touch with us.
