If you’ve got a site, a problem could always appear and it does not automatically have to be related to the hosting service. For instance, something may go wrong when you update a script or some important content could be edited or erased mistakenly. Regardless of what the nature of the problem is, you will have to contact the respective support staff and request them to restore a backup or to help you fix the problem that you’re having. How fast they will do this will predetermine the interval of time that your websites will be offline. For given websites like social networks or online stores, an elongated downtime interval too often means lost customers and cash. That being said, it is quite important that you use the services of a company that provides not only a very good customer support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours on end, or even a whole day, to get a reply to a tech support ticket or an e-mail. No matter when you touch base with us, we will help you within only 1 hour with any sales and technical enquiries you may have. In reality, our real reply time scarcely ever exceeds twenty to thirty minutes. As we are working 24/7, you’ll always obtain help in a well-timed fashion and we realize precisely how crucial that is in the Internet world. As soon as you contact us, we will respond to your questions. In case you confront any technical obstacle, we will take care of it for you, or we’ll supply you with all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a helpdesk ticket via your hosting Control Panel or write an email associated with your semi-dedicated server, you’ll get a response within sixty minutes max. You can contact us whenever you need in regard to billing, general or technical issues and because of the fact that we will be at your service 24/7/365, you’ll always get support in a well-timed manner. Depending on the particular issue or question, we will give you more information, rectify the problem if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to tweak a particular setting for an application that we don’t have access to. You can just forget about waiting around for a whole day for each single answer. As a matter of fact, in most cases we reply to emails and tickets within twenty-twenty five minutes max.
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