Phone Support
Discover what web hosting providers mean when they say "phone support".
Although this isn't the keyaspect to recognize a dependable shared hosting supplier from a bad one or a reseller from a real provider, being able to call and consult with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to reach someone every time you're in need of assistance. The telephone support for web hosting services may range from standard to dedicated, which means that the problems which can be resolved with a call differ based on the specific supplier. Generally, these issues are more basic and include billing or 1st level tech issues because more complex tasks generally need a support ticket where both you and the system administrators can follow what's going on with a given issue. Nonetheless, having the option to phone call your provider will save you lots of time and efforts for the numerous small things which will eventually show up when you manage your hosting account.
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Phone Support in Shared Hosting
If you choose to acquire one of our
Linux shared hosting, you'll be able to talk with our customer support crew over the telephone for 14 hours every day. We will help you choose the proper plan for your sites as we think that it's better to discuss these issues with a live person. If you already have an account, we can help you with any sales/billing questions and / or general issues, even with some tech troubles which do not involve too much time or escalation to a system administrator since it is more convenient to open a ticket for time-consuming issues in order to have the entire correspondence in a single place. We have telephone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and talk with one of our agents.
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Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours a day as a part of the support services for every single
semi-dedicated server plan that we provide. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, still for all the billing, general or small-scale tech issues you can always call us and we will help you in a timely manner in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our state-of-the-art cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia plus an international number, so that you are able to call the one that is nearer to your region.
