In case you have purchased a web hosting plan and you have some inquiries with regard to a particular function/feature, or if you’ve stumbled upon a certain complication and you need help, you should be able to contact the respective customer care team. All web hosts deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, since the easiest way to handle an issue most often is to open a ticket. This form of communication makes the replies exchanged by both sides simple to follow and enables the customer service staff representatives to escalate the situation if, for example, an administrator needs to interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to use at least 2 different accounts to touch base with the help desk team and to actually manage the hosting space. Non-stop signing in and out of different accounts can sometimes be a burden, not to mention the fact that it requires quite a lot of time for most web hosting providers to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud plans is not separate from the web hosting account. It is an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to access it whenever you want with only a few mouse clicks, without needing to leave your web hosting account. The ticketing system comes with a quick-search field, so you can track down the status of de facto any ticket that you’ve opened in the past, if necessary. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to handle a given issue before you actually open a ticket. The response time is no more than sixty minutes, which means that you can obtain swift assistance at any given time and if our technical support staff advises you to do something inside your account, you can do it right away without having to leave the Hepsia Control Panel.