If your website hosting company offers live chat support, you'll be able to speak to an agent in real-time and find out useful info or get a problem resolved in a very timely manner. The advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet access, which means that you will not pay any fees in case you are in a different state or country. What's more, it will be much simpler to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the phone. The real-time chat is also a much faster approach to contact your hosting supplier's support crew compared to using a ticketing system. What's more, when some problem requires some more time to be dealt with, you'll be able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible in case you're on the phone.
Live Chat Support in Cloud Hosting
We provide a live chat support service for all of the Linux cloud plans that we offer and we will support you with almost everything live. If you do not have an account with us yet, we are able to give you more details about the packages to help you to choose the most suitable plan. In case you are an active client, we can help you with any general or billing matter in addition to with numerous common technical issues, for example an email address installation in a desktop email client. When you can't call us for some reason or you're in a country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Of course, some matters require extra time to analyze and test, so you will have to open a ticket to our technicians, however, we can save your time and assist you with quite a lot of issues on the chat.