One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud plans offer a 60-minute response time guarantee, which goes to say that no matter what inquiry or obstacle you may have, we’ll always be there to help you out. In reality, it rarely takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your disposal 24x7, even on weekends and official holidays, which goes to say that you’ll get timely assistance at any time. We realize precisely how expensive time can be, so by the time we reply to your e-mail or support ticket, we’ll have probed into the issue and, in case we haven’t solved it, we’ll provide you with more details on what you have to do on your end, when the case demands this. With our support service, you can be certain that there will be somebody to lend you a hand instantly, irrespective of what time of day or night it is.