If you ever encounter a problem with your site and are unable to resolve it, ask the web hosting company’s client support staff to help you bring the site back online. A speedy resolution would be the most favorable scenario, but lots of companies reply within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be swiftly solved, your website may not work correctly or it may not be available whatsoever for a long time interval, so you may lose potential clients as it is highly unlikely that anyone would be enthusiastic to return to a site that’s broken. With that being said, you have to make sure not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a well-timed manner. If an application update does not go smoothly or if you delete something incidentally, for example, the website must be fixed promptly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud plans offer a 60-minute response time guarantee, which goes to say that no matter what inquiry or obstacle you may have, we’ll always be there to help you out. In reality, it rarely takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your disposal 24x7, even on weekends and official holidays, which goes to say that you’ll get timely assistance at any time. We realize precisely how expensive time can be, so by the time we reply to your e-mail or support ticket, we’ll have probed into the issue and, in case we haven’t solved it, we’ll provide you with more details on what you have to do on your end, when the case demands this. With our support service, you can be certain that there will be somebody to lend you a hand instantly, irrespective of what time of day or night it is.