In the event that you've ever had a cloud hosting account before or you've dealt with any kind of online service, you probably know from your own experience that for many things it's better to consult with a live person on the telephone instead of exchange tickets or email messages. If you want to learn more about a service before you purchase it or in case something small has to be done, for instance, it will be much easier and quicker to do it real-time. If you're able to connect with representatives by phone, it is also very likely that you are dealing with an actual website hosting provider, not just a reseller. The type of support that you'll get by phone varies between different suppliers - from very general issues to experienced technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved through email and tickets.
Phone Support in Cloud Hosting
Since we have live phone support 14 hrs per day, you will be able to get in touch with us and speak with our customer support representatives to get more information about the Linux cloud plans that we provide and make sure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we have telephone numbers on as many as 3 different continents and you are able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already an existing customer, you will be able to give us a call about general and billing issues, and about some technical issues. In case the problem is strictly technical or it requires longer time to handle, you'll have to use our ticketing system, that will enable both you and our tech support crew to keep track of the information supplied by either side.