A 99.9% Server Uptime
We have set up our cloud hosting platform using stable hardware components and strongly customized software. Our admins have installed a customized version of SELinux on our hosting servers to guarantee utmost security and reliability. We’ve installed a number of DoS protection devices in addition to very powerful firewall software to make sure our internal network is unassailable and safe.
All Linux cloud plans plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware parts made by Juniper. Moreover, on every router, we’ve set up a firewall with a complex algorithm to successfully filter all dubious requests.
In this way, in each of our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to minimize all potential risks with our cloud hosting packages and regardless of the fact that we provide top–quality client support, there are cases when the customer is simply not satisfied with what we have to offer. Or he wants to switch to a more powerful hosting service, like a VPS server or even a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not fully pleased, you will receive a refund.
24/7 Technical Support
We’ve attentively chosen each individual member of our 24x7 support team so that we can offer the best possible support that you can get. Each of our support engineers has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re available to you 24/7/365 – you will be able to get in touch with them at any moment and they’ll reply back to you as soon as possible.
Their average ticket response time is just twenty minutes, while with many other hosting firms you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to in less than one hour.